Financial Services Policies

Student Financial Services Rights and Responsibilities

As a CSU Global student, you have the right to:

• Know all the types of financial assistance available to our students, including federal and institutional sources.
• Reduce or decline any financial aid awarded.
• Appeal financial aid eligibility including a financial aid award.
• Be informed about the information that is shared with NSLDS and how that information can be accessed and secured.

As a CSU Global student, you have the responsibility to:

• Accurately and honestly complete the Free Application for Federal Student Aid (FAFSA).
• Use financial aid solely for expenses related to attendance at CSU Global.
• Be admitted in a degree-seeking program in order to receive financial aid.
• Maintain at least half-time enrollment per trimester to receive financial aid.
• Keep your address updated with the university.
• Notify Student Financial Services if you are concurrently attending two or more schools (financial aid cannot be received from multiple schools simultaneously).
• Read and understand the Satisfactory Academic Progress Policy, the Withdrawal Policy, and other general policies related to financial aid.
• Officially withdraw from CSU Global if unable to attend classes.
• Report all scholarships that you receive to Student Financial Services (All scholarships are counted as financial aid and may impact other aid awarded).
• Review published disbursement schedules.
• Pay any balance to CSU Global not covered by financial aid.
• Monitor your CSU Global email account for Student Financial Services information.
• View your balance due, financial aid award, and other individual student information via the Student Portal.
• Federal regulations require enrolled students convicted of a drug offense after receiving federal financial aid to notify the financial aid office immediately.
• Complete an exit interview during your final trimester prior to graduation.

Tuition and Fees

Application Fee

CSU Global has a $25 fee due at the time of application unless waived for promotional reasons. This application fee is non-refundable.

Tuition Rates

Standard Tuition Rates

Tuition is established by the Board of Governors prior to the start of each academic year. Standard tuition rates for the current academic year are $375 per credit for undergraduate students and $675 per credit for graduate students. Please refer to CSUGlobal.edu for more information about tuition charges including a tuition calculator to help estimate educational expenses. CSU Global provides a Tuition Guarantee that locks in student tuition rates as long as they are continuously enrolled in their degree program.

Military Tuition Rates

CSU Global offers eligible U.S. Military service members, veterans, and dependents discounted tuition rates. Students must self-identify and submit all required documentation prior to the discounted rate going into effect. For veterans and their spouses and qualified dependents, tuition rates for the current academic year are $337.50 per credit hour for undergraduate students and $607.50 per credit hour for graduate students. For active-duty, guard, and reserves personnel, as well as their spouses and dependents, tuition rates are $250 per credit hour for undergraduate students and $450 per credit hour for graduate students.

To be eligible for the discounted military rate, the student must be able to supply proof that they are one of the following:

• An Active Duty or Reserve/Guard U.S. Military Servicemember
• An Honorably Discharged or Separated Veteran
• A Spouse of Active Duty or Reserve/Guard U.S. Military Servicemember
• A Spouse of Honorably Discharged or Separated Veteran
• A dependent of an Active Duty or Reserve/Guard U.S. Military Servicemember – Must be under 26 years old be considered a dependent and eligible for the discount
• A dependent of an Honorably Discharged or Separated Veteran – Must be under 26 years old be considered a dependent and eligible for the discount

Students should contact Student Financial Services for more information.

Affiliate Tuition Rates

Through CSU Global’s Learning Solutions Affiliate Program, organizations can receive a 10% tuition reduction for their employees. Students should speak with their company’s HR Office to determine if they are eligible for this rate.

New and current students must self-identify as an affiliate employee in order for the tuition discount to be applied to all future courses at CSU Global (retroactive adjustments will not be granted). Students will be required to complete a Discounted Tuition Rate Form and may need to submit additional documentation to Student Accounts prior to being approved for this discount.

Tuition Billing

Tuition is billed based on the student’s registered credit hours and their approved tuition rate each term. Adjustments to tuition are processed based on changes in credit hours up until the 7th day of the term.

Students who are using financial aid and are in the undergraduate certificate programs tuition will be billed for the student’s registered credit hours and their approved tuition rate each term. Students who are required to retake a course will have additional tuition billed at the time of the retake, and may not be eligible for additional federal student aid.

Tuition Refund Policy

A course may be dropped on or before the seventh day (census date) of the course without penalty. If the student drops a course on or before the drop date for a term, the amount of tuition paid will be refunded. Tuition will not be refunded if the student withdraws from the course after the drop date for the course. The student will be responsible for unpaid tuition charges and the paid admission application fee will not be refunded. A student who has a credit balance on their account because of a drop will receive a refund by check or a credit back to their credit/debit card.

Tuition refunds for financial aid students in the undergraduate certificate programs will be evaluated and processed at the mid-point of the program for the first payment period, at the end of the program for the second payment period, or upon withdrawal from the program. Students will receive a refund for any course(s) that were dropped on or before drop date. The refund policy may be impacted by state law where a student resides, and CSU Global will adhere to any state specific laws in the case of refunding tuition.

Registration Cancellation

New students starting courses in their first term must contact their Admissions Counselor in order to cancel their course registration; continuing students may cancel registration in courses via the Student Portal. Registration in courses must be cancelled by the drop date for the term or tuition will be assessed for each course in which the student is registered. Registration cancellation dates can be found in the Academic Calendar.

Students who received financial aid are subject to specific federal, state, and CSU Global withdrawal policies regarding tuition, financial aid, and repayments.

A withdrawal may require an immediate repayment of financial aid funds by the student according to Return of Title IV funds guidelines or other policies in place. Repayments are calculated according to standard financial aid regulations. The date of a student’s withdrawal, financial aid disbursements, CSU Global charges, and payments by the student or a third party are used to calculate the repayment amount. Students are advised that they may have to repay funds that are in excess of an amount determined to be reasonable for their length of enrollment.

All calculated refunds and repayments will be allocated to financial aid programs first, followed by the remaining amount repaid to the student.

In the case of a student death, a refund of tuition and fees may be made to authorized beneficiaries only within six months.

Application fees are not refundable.

Tuition Appeals

The Student Appeals Committee will consider requests for adjustment to tuition and fee charges when a student can document extenuating circumstances. Situations that are NOT considered extenuating include, but are not limited to: predictable events such as a wedding, vacation, shifts in work assignment, previously scheduled surgery, or other events of which the student is aware and can make appropriate decisions and schedule adjustments prior to the term drop deadline. Appeals must be made no later than thirty (30) days past the end of the eight-week term in question. Students may obtain an appeal form by contacting their advisor and must submit the completed form through the document center of the Student Portal. No adjustment or refunds of tuition and fees will be made to a student who is suspended, dismissed, or expelled for a breach of discipline. Approved tuition appeals post a tuition waiver to the student’s account; no refunds will be issued to the student directly unless withdrawn from the university. Tuition waivers must be added to a student’s financial aid package which could impact current or future award amounts. The amount of the tuition waiver will prorated based on the student’s participation during the term.

Military students, their spouse, or dependents who are considering withdrawing from current coursework due to deployment, should first discuss all options with their faculty and advisor. If it is determined that withdrawal is the best option, students should file a tuition appeal before requesting a refund. Each tuition appeal will be reviewed and a decision made to ensure that students will not be unjustly penalized financially. Please contact StudentAccounts@CSUGlobal.edu with any questions.

Appeal Review Guidelines

When reviewing tuition appeals, the Student Appeal Committee looks for supporting documentation that verifies the reasons for appeal as listed by the student. The Committee requires verification documentation of three (3) key elements:

• Extenuating circumstance
• Dates of that occurrence as they relate to the term in question
• Confirmation that the student could not reasonably have been expected to be able to complete the term

Tuition for each term is due at the beginning of classes; students should adhere to tuition payment deadlines regardless of the status of pending appeals. The expectation of CSU Global and the Student Appeal Committee is that appeals from students will occur only if tuition balances have been paid.

Military and Veteran Educational Benefits

Active military students, including spouses and dependents, and veterans may be eligible for special tuition rates and other education benefits in accordance with Public Laws. Veterans, military personnel, and their families must follow the admission requirements and procedures in addition to applying for these benefits. Students seeking additional information should email Studentfinance@CSUGlobal.edu.

Certification And Billing Of Military Benefits

VA Benefits will be certified 10 days prior to the start of each term for students that are registered at that time. Any student that registers after that date will have benefits certified the Wednesday in week 2 of each term. Receiving a grade of F or W may impact military benefits eligibility and result in a debt for which the student is fully responsible.

Tuition Assistance Processing

Tuition Assistance authorizations are processed after add/drop date each term for all branches of the military with the exception of the Army. Army tuition assistance is billed once a quarter and will include all unbilled term charges up through the date of billing.

Military Tuition Assistance Withdraw And Refunds

CSU Global will return any unearned tuition assistance (TA) funds on a proportional basis through at least the 60 percent portion of the period for which the funds were provided. TA funds are earned proportionally during an enrollment period, with unearned funds returned based upon when a student stops attending. Refunds will be processed within 30 days from the date the withdrawal is posted. In instances when a Service member stops attending due to a military service obligation, CSU Global will work with the affected Service member to complete a tuition appeal so that a student debt will not occur for the returned portion.